In my work understanding generational differences, I love engaging with individuals from various age groups. Recently, while donating blood, I spoke with a 21-year-old nurse studying Paramedic Science at the University of West of England in Bristol. She mentioned that one of her first-year modules is “Interpersonal Skills for Paramedic Practice.”

Gen Z often faces criticism for lacking interpersonal skills, a challenge made worse by the pandemic’s impact on social interactions. However, it’s encouraging to see universities incorporating these essential skills into their courses, especially for healthcare professionals. Recognizing the importance of interpersonal skills in healthcare is so valuable, as it directly impacts patient care and outcomes.

Interpersonal skills, such as communication, empathy, teamwork, and conflict resolution are key skills for people coming into the workplace, and in medicine, effective communication can mean the difference between a positive and negative patient experience. Empathy helps healthcare providers understand and address patients’ emotional and psychological needs. Teamwork ensures that care is coordinated and comprehensive, while conflict resolution skills help manage and de-escalate stressful situations.

For Gen Z, developing these skills is essential not only for their professional success but also for their personal growth. This generation has grown up in a digital age, where much of their interaction happens online, which can sometimes lead to a lack of face-to-face communication experience. By emphasizing interpersonal skills in education, we are preparing them to navigate the complexities of real-world interactions more effectively.

By integrating such modules, universities are addressing these gaps and equipping future professionals with the necessary tools to excel in their careers. It’s a positive step forward in ensuring that the next generation is well-prepared to meet the demands of their professions and connect effectively with others.

Are you aware of any other university degrees where interpersonal skills are a part of the curriculum?